Frequently Asked Questions

What is El Pollo Loco?

El Pollo Loco is a fast-food restaurant chain specializing in Mexican-style grilled chicken. They offer a variety of dishes, including chicken meals, tacos, burritos, salads, and sides, emphasizing fresh, healthy ingredients.

Why is El Pollo Loco so expensive?

El Pollo Loco is considered expensive due to its commitment to high-quality ingredients, freshly prepared dishes, and healthier meal options compared to typical fast-food restaurants. Their cooking process and the quality of their chicken also contribute to the higher price point.

Who is El Pollo Loco owned by?

El Pollo Loco is owned by El Pollo Loco Holdings, Inc., a publicly traded company on the NASDAQ stock exchange under the ticker symbol “LOCO.”

Is Pollo Loco chicken healthy?

Yes, Pollo Loco chicken is considered healthy. It is flame-grilled, which reduces fat content compared to frying. The restaurant also offers a variety of fresh sides, including salads and vegetables, making it easier to choose a balanced meal.

How to read a Pollo Loco coupon?

To read a Pollo Loco coupon, look for the expiration date, any specific item or meal the coupon applies to, and any other terms and conditions, such as a minimum purchase requirement or if it’s only valid at participating locations.

Why is not working?

If is not working, it could be due to technical issues, maintenance, or your internet connection. Try clearing your browser’s cache, using a different browser, or checking back later.

Can I exchange my reward for money instead?

No, rewards from El Pollo Loco, such as those obtained through the EPLFeedback survey, cannot be exchanged for money. They are typically offered as discounts or free items on future purchases.

If my coupon code expires, what happens?

You are given at least thirty days to redeem the coupon code for discounted prices on your goods. This is enough time for you to plan a visit. Therefore, once the 30 days elapse, you will have lost the reward.

How do I know that I have won the reward on EPLFeedback?

The reward is instant, and once you give your genuine feedback, you get a code at the end of the survey. This coupon code will be useful during your next visit, as it will lower your prices on items.

I have some El Pollo Loco rewards, but I’d rather have cash. Is that possible?

No, El Pollo Loco rewards cannot be exchanged for cash. They are intended to be used for discounts or free items at El Pollo Loco restaurants according to the terms specified.

Where can I look for the survey ID for El Pollo Loco?

The survey ID for El Pollo Loco can be found on your purchase receipt. It is usually located near the bottom and is required to participate in the EPLFeedback survey.

How do I redeem my rewards from El Pollo Loco?

To redeem your rewards from El Pollo Loco, present the coupon code or reward notification at the time of purchase in the restaurant. Ensure you follow any specific instructions or terms associated with the reward.

What kind of prizes are there for those who participate in the El Pollo Loco survey?

Participants in the El Pollo Loco survey typically receive coupon codes for discounts or free items on their next visit. The specific reward can vary and is detailed at the end of the survey.

Is it possible for anyone who is not a citizen of the United States to take part in this survey?

The El Pollo Loco survey is primarily intended for residents of the United States where El Pollo Loco operates. Non-citizens can participate if they are residing in the U.S. and have a valid receipt from a visit to an El Pollo Loco restaurant.

Does El Pollo Loco have any kind of customer feedback available?

Yes, El Pollo Loco collects customer feedback through the EPLFeedback survey available at This allows customers to share their dining experiences directly with the company for a chance to receive rewards.